Haelys' Web Portal give you the opportunity to transmit your service request to our customer service and also to keep track of your demands, add comments and receive messages from us.
To access HAELYS' Web Portal, please click on the following link : https://haelys.octopus-itsm.com/Web/Login.aspx
If you are an existing customer and you already have a user name and a password, simply fill out the respective fields and click on SUBMIT.
If you are an existing customer, but you don't know your user name and password, click on FORGOT YOUR PASSWORD? The following page will appear for you to write down your username. You have to write down your business email and click on SUBMIT. You will then receive an email with the steps to reset/create your password.
If you are a new client, simply click on REGISTER TO SERVICE. The following page will then appear for you to write down your personal informations in the respective fields in order to create a new user account. You will then receive an email with the steps to create your password.
Error messages appearing while reseting the password or while registering to service : If your username is not recognised, please reach us at email@example.com or at 1-844-360-3185.